Need help?
Email us at hello@roirethelabel.com
Our team will get back to you within 48 hours.
FAQs
Where do you ship?
We ship worldwide via DHL Express.
How much is shipping?
Shipping prices vary depending on the country you are shipping the package to.
Please refer to our Shipping Page
How long will my order take to arrive?
Australia & Asia: 3 - 5 business days from dispatch.
Rest of the world: 4 - 7 business days from dispatch.
Can I change my order?
Orders are processed by 2pm daily, so we cannot guarantee changes or cancellations. If you need to make an adjustment, please contact our team as soon as possible.
How do I track my order?
Once your order is shipped, you will receive an email with tracking details.
What is your return policy?
We gladly accept returns within 14 days of your parcel being delivered. To be eligible for a return, items must be in their original condition — unworn, unwashed, and with all tags still attached.
Please note:
- Original shipping charges are non-refundable.
- Return shipping costs are the responsibility of the customer.
- Items marked as final sale or purchased during promotional events are not eligible for return or exchange.
Can I exchange an item?
Yes, you can exchange an item within 14 days of your parcel arriving.
How do I start a return or exchange?
To initiate a return or exchange, please email roirethelabel@gmail.com with your order details. Return shipping costs are the responsibility of the customer.
How do I find my size?
Our size guide is on every product page or click here.
Will you restock sold-out items?
Some styles are limited editions and may not be restocked. However, you can sign up for restock notifications on the product page.
